Privacy notice

Privacy Policy for Mudraex

Effective Date: March 28, 2026

Last Updated: March 28, 2026

At Mudraex, we value your privacy and are committed to protecting your personal and financial data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website, mobile application, and trading services.

1. Information We Collect

To provide a secure trading environment and comply with regulatory requirements (KYC/AML), we collect:

  • Identity Data: Full name, date of birth, gender, and photograph.
  • Government Identifiers: PAN card details, Aadhaar number, or other government-issued IDs for KYC verification.
  • Contact Data: Email address, phone number, and residential address.
  • Financial Data: Bank account details, UPI IDs, and transaction history.
  • Technical Data: IP address, device ID, browser type, and usage patterns.

2. How We Use Your Information

We use the collected data to:

  • Verify your identity in compliance with FIU-IND and PMLA regulations.
  • Facilitate cryptocurrency buy/sell orders, SIPs, and futures trading.
  • Prevent fraudulent activities and unauthorized access.
  • Provide 24/7 customer support and technical assistance.
  • Send platform updates, security alerts, and marketing communications (where opted-in).

3. Data Sharing and Disclosure

We do not sell your personal data. We only share information with:

  • Regulatory Authorities: When required by law or to comply with FIU-IND reporting.
  • Service Providers: KYC verification agencies and payment gateways.
  • Security Partners: For SOC 2 Type II compliance and threat monitoring.

4. Data Security

We implement bank-grade security measures, including:

  • AES-256 Encryption: To protect data at rest and in transit.
  • Multi-Factor Authentication (2FA): To secure account access.
  • Regular Audits: Periodic security testing to ensure system integrity.

5. Your Rights

Under the DPDP Act, you have the right to:

  • Access: Request a copy of the personal data we hold.
  • Correction: Ask us to update or correct inaccurate information.
  • Erasure: Request deletion of your data (subject to statutory record-keeping requirements under PMLA).
  • Withdraw Consent: Opt-out of non-essential data processing.

6. Cookies

We use cookies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

7. Contact Us

If you have any questions regarding this policy or wish to exercise your data rights, please contact our Data Protection Officer:

Email: privacy@mudraex.com